PMH Express Web-Based Logistics Information System Using the Waterfall Method

Abstract

This study aims to design and implement a web-based logistics information system at PMH Express, a freight forwarding company. The study focuses on the manual system currently used at PMH Express, which causes various problems such as lack of coordination and efficiency in the freight forwarding process. By designing a web-based system, it is hoped that customers will find it easier to monitor the status of their shipments and that payment options via bank transfer will be provided. The research method used is the Waterfall system development model, which includes the stages of analysis, design, coding, testing, and maintenance. Research data was collected through interviews, observations, and literature studies. The results of the study show that a web-based logistics information system can improve operational efficiency, transparency, and coordination in the PMH Express supply chain. The system is also designed to adapt to business changes and growth, as well as to better support strategic decision-making. The benefits of this research are significant, not only for the company in improving logistics efficiency and performance, but also for the author in gaining experience and knowledge regarding the implementation of web-based information systems. Thus, this research provides a real contribution to the development of information technology in the logistics industry